1.         Introduction

These Rules of Conduct (the “Rules of Conduct”) govern both in-game behaviour and certain out-of-game conduct relating to the Users of SNK：Fighting Masters (the “Game”). These Rules of Conduct are aimed to regulate necessary requirements of Usersbehaviour in a consistent manner to cope with various situations that may arise in the process of providing the Game. These Rules of Conduct supplement, and shall be read together with, the Terms of Service and Privacy Policyof the Game. Capitalised terms used in this Rules of Conduct that are not otherwise defined have the meanings given to them in the Terms of Service and Privacy Policy. Further, matters not specifically mentioned in the Rules of Conduct shall be treated in accordance with the Terms of Service and laws of the relevant jurisdiction.
 

 

2.         Changes to Rules of Conduct

The Company reserves the right to unilaterally update, change or replace any part of these Rules of Conduct by posting updates or changes to the website i.e., https://www.facebook.com/SNKFightingMasters/ (the“Website”).The Companyshall notify the effective date, revised contents and reasons for suchupdate, change or replacement at least seven (7) days prior to the effective date through the Website. If the revised Rules of Conduct may be unfavourable to the Users, the Companyshallnotify the Usersthirty (30) days prior to suchchanges, update or replacement.The date of the last update will always be stated at the bottom of these Rules of Conduct.The Users continued use of or access to the Game following the posting of any changes constitutes acceptance of those changes.If anyUsers fails to comply with revised Rules of Conduct, the Company shall not beliable for any losses incurred due to lack of awareness of the Users.

 

 
3.         Duties and Responsibilities of the Company

The Company agrees, undertakes and confirms that the Company shall abide by theduties and responsibilities, such as:

3.1.    The Companyshallendeavour to eradicate misconducts as statedin these Rules of Conduct to ensure that the Users can enjoy playing the Game;

3.2.    The Companyshall not ask the Usersfor their password;

3.3.    The Company shall promptly review the feedback received through the Company’s official customer support centre and official communityand fix the bugs and errors at the earliest;

3.4.    The Companywill not intervene or engage in activities and disputes between and/or among the Users in relation to the Game;

3.5.    The Company at its sole discretion shall restrict the Services if any unusual activities hinder the smooth delivery of Services; and

3.6.    The Company shall restrict the Services in accordance with the penalty criteria for misconduct as set forth below, for the Users who adversely affects any Services provided or violates these Rules of Conduct.
 

 

4.         Users’ Responsibilities and Rights

The Users agree, undertake and confirm that the Users shall strictly abide by these duties and responsibilities, such as:

4.1.    The Usersshall comply with the Terms of Service, Rules of Conduct and Privacy Policy;

4.2.    The Company reserves all rights about in-game data (characters, items, game currency, etc.) created by the Users when using the Services, and the Users have a limited license to use in-game data consistent with the Terms of Service;

4.3.    The Users shall report to the grievance officer of any discrimination, or any harm caused to the Users while using the Services by the Company or other Users;

4.4.    The Users shall be liable for any loss incurred due to lack of awareness of the updated, changed or replaced Rules of Conduct;

4.5.    The Usersare prohibited from generating any profit viathe Services without prior approval from the Company;

4.6.    Without prior consent from the Company, copying, duplication, modification, translation, publication or other misuse of information obtained through the Game is considered unlawful and strictly prohibited. 

4.7.    The Users shall be held liable if the Users submit, post, upload, distribute, or otherwise make available or transmit any content that: (a) is defamatory, abusive, harassing, insulting, threatening, or that could be deemed to be stalking or constitute an invasion of a right of privacy of another person; (b) is bigoted, hateful, or racially or otherwise offensive; (c) is violent, vulgar, obscene, pornographic or otherwise sexually explicit; (d) is illegal or encourages or advocates illegal activity or the discussion of illegal activities with the intent to commit them; (e) any false information; and (f) any information that is not officially announced by the Company that is likely to cause confusion among other Users.

4.8.    The Usersshall notify the Companyof any glitches (such as bugs, system errors, illegal programs, etc.) of the Game and must not exploit and/or propagate such information to other Users. The Users shall be held liable for intentional misconduct, if found transmitting such information to other Users or third parties.

4.9.    The Usersshallmake inquiries, suggestions and requests related to Services through following channels.

4.9.1.    Customer Support Center:global-service@softstargames.com.tw.

4.9.2.    The Company shall respond promptly to inquiries, suggestions, requests, feedback received through itscustomer center. However, the response may be delayed due to just cause.
 

 

5.          Policies for Misconduct

In order to provide a fair and pleasant gaming experience for all Users, the Companyhas defined policies which all Users needs to comply with when using the Services. All Users must comply with theseRules of Conduct. Further, Userswho disrespect the dignity of customer service agents or engage in abusive behaviour such as violent language, abusivewords, insult, or sexual harassment that may cause the agents emotional harm, may be subject to a restriction from customer service or even a ban from the Site. Misconduct includes but is not limited to:

5.1.    Usage of unauthorized programs or hardware devices
Usage of unauthorized programs or hardware devices, not permitted by the Company promote unfair game play by using specific mouse or other hardware device (collectively “Unauthorized Programs or Devices”.The Users may be subjected to stringent penalties, such as permanent ban from using the Services and restrictions on usageof the Service on the Users' hardware devices. If it is brought to the attention of the Company that the Users develop, advertise, trade or distribute Unauthorized Programs or Devices, the Company shall: (i) initiate legal action against the Users; (ii) seek relief from judicial authorities; (ii) initiate an investigation in accordance with relevant laws; and/or (iv) impose penalties within the Game.

5.2.    Modification of  the Game client, servers or Game data 
Unauthorized changes to the Game client (“ini” file modification, etc.), servers, or data (such as packets) are actions that interfere with Services and violate copyright laws. 

5.3.    Exploitation of the Vulnerabilities in the Game (Bugs and Glitches)
Users found exploiting the vulnerabilities of the Game shallbe liable tostringentpenalties. The Company reserves the right to remove the VirtualCurrency acquired by unfair means. The Companydefine exploiting bugs and glitches as an act which involves acquiring VirtualCurrency and Virtual Items by exploiting bugs and glitches in the system.

5.4.    Usage of inappropriate nicknames
Nicknames that are offensive or may provoke negative imagery are considered to be violative of this Rules of Conduct and appropriate action may be taken against Users who create them. Nicknames that are offensive are, including but not limited to, any nickname that:

5.4.1.    is sexually explicit or obscene;

5.4.2.    is made with the intention to impersonate the Company or the Company’semployee;

5.4.3.    is discriminatory in nature;

5.4.4.    may infringe the trademark or copyright of a third party; and/or

5.4.5.    is sensitive or is hurtful for any other reason not mentioned above.
In addition, if the Userschange a few letters of an inappropriate nickname, or try to construct nicknames that are cleverly inappropriate by mixing other characters before and after the letters, thenickname will be immediately changed without the Usersconsent and/or attract penalty.

5.5.    Usage of inappropriate language

5.5.1.    Do not use inappropriate language such as profanity, insults, or verbal abuse.Any conduct which the Companydetermines to be offensive to other Users or likely to generate negative perceptions will be considered to be violative of these Rules of Conduct, and will be subject to penalties. Inappropriate language includes but is not limited to:

5.5.1.1.    Use of profanity or offensive slang, etc.

5.5.1.2.    Expressions or behaviors that constitutes sexually harassment, such as obscene words or sexual descriptions.

5.5.1.3.    Belittling, mocking or criticizing specific regions, religions, races, or individuals with disabilities, etc.

5.5.1.4.    Expressions or behaviours that are threatening or intend to cause fear.

5.5.1.5.    Causing discomfort or aversion to Users by using expressions or communicating in a manner prohibited by theTerms of Services.

5.5.2.    Exploiting chat facility 
Any conduct which the Companydetermines to be interfering with the use of the chat facility by posting excessive content in the chat window or repetitively posting the same content in the chat window will be subject to restrictions in the use of the system.

5.5.3    List of forbidden words
2g1c、3r0tic、acrotomophilia、ANAL、anilingus、Anus、Apeshit、Arsehole、ass、asshole、Assmunch、bagging、bangbros、bareback、barenaked、Bastard、bdsm、bestiality、bitch、Blowjob、bluewaffle、Bollocks、Boner、Boob、Booty、Breasts、bukkake、bullshit、Butt、Butthole、cLiT、ClItOrI、Cock、cocksucker、Creampie、Cum、cunnilingus、cunt、damn、Deepthroad、DICK、dickhead、Dildo、doggiestyle、DoGgYSsTyLe、doggystyle、Dominatrix、Ejaculat、EROTI、eunuch、Fag、faggot、Fecal、feltch、fetish、fisting、fuck、fucktard、futanari、GANG、gangbang、Genit、goregasm、gspot、g-spot、guro、handjob、hentai、homo、hook、hump、Ignorant、incest、jackoff、Jerk、Jerkoff、jigaboo、jiggaboo、jiggerboo、jizz、kinky、masturb、Menage、milf、missionary、Motherfucker、muffdiving、Nak、Negro、neonazi、Nigga、nigger、Nipple、nud、Octopussy、orgasm、Orgy、Paedophile、panties、panty、Pedobear、Pedophile、Penetrat、Penis、piss、poop、Porn、Pornography、pubes、Pussy、Rape、raping、RaPiSt、rectum、Retard、rimjob、rimming、sadism、schlong、scissoring、scum、semen、Sex、sexo、shemale、shit、slut、sodom、Sodomize、Sodomy、squirt、stick、strap、Strip、STUPID、SUCK、suicide、sultry、swastika、swinger、Tit、Tits、titty、topless、tubgirl、twink、urethra、Urophilia、vagina、vibrator、vorarephilia、voyeur、vulva、wank、wet、Whore、yaoi、Yiffy、zoophilia、erotic、clitoris、Deepthroat、ejaculate、masturbate、nude、wanker、anal、Arsch、Arschloch、Arse、Arsehole、arseholes、ass、asshole、assholes、auschwitz、ausschwitz、Baiser、Bellend、bitch、blow job、Blowjob、Bollocks、Bougnoul、Bullshit、buttfuck、buttfucker、cabron、Chink、Chinky、Cock、cock sucker、Cocks、Cocksucker、comepollas、comepoyas、Cul、Cum、Cunt、cunts、Dick、Dickhead、Dicks、Drecksau、drecksjude、Enculé、encular、facha、Faggot、falangista、fascista、Fellatio、fick dich、fistfuck、follada、Fook、Fooker、Fooking、Fotze、Foutre、foyada、Fuck、Fucker、Fuckers、Fucking、goatse、heil hitler、Hitler、hooker、Japseye、jilipollas、Jizz、joder、judenmutter、motherfucker、Motherfucking、Nazi、neger、negrata、negrero、negro、Nigga、Nigger、niggers、pedophile、porno、Prick、Pricks、prostitute、Pussy、raghead、ragheads、rape、rattig、rentafuck、rentafuck、retrasada、retrasado、reubeu、ril、rimjob、rimming、rosbif、s&m、slut、sado-masochistic、sadomaso、sadomasochistic、samckdaddy、samen、sandnigger、satan、sausagejockey、scat、scrote、scum、scum、shit、shithead、shitheads、shít、sh!t、sh!te、sh!tes、sh1t、sh1te、sh1thead、sh1theads、shadybackroomdealings、shadydealings、shag、shaggers、shaggin、shagging、shat、shawtypimp、sheep-lover、sheep-lovers、sheep-shaggers、sheepl0ver、sheepl0vers、sheeplover、sheepshaggers、sheethead、sheetheads、shhit、shitass、shitbag、shitbagger、shitbrains、shitbreath、shitcunt、shitdick、shiteater、shited、shitface、shitfaced、shitfuck、shitfucker、shitfull、shithole、shithouse、shiting、shitings、shits、shitspitter、shitstabber、shitstabbers、shitstain、shitted、shitter、shitters、shittiest、shitting、shittings、shitty、shortfuck、shortfuck、shyte、skeet、skullfuck、slag、slanteye、slanteye、slutbag、sluts、slutt、slutting、slutty、slutwear、slutwhore、slutwhore、smagma、smeg、snortingcoke、sonofabitch、sonofbitch、Spunk、Spunkbubble、Tranny、Twat、Wank、Wanker、Whore 
 

5.6.    Cash transactions
Attempts to engage in cash transactions will lead to ban. This refers to acts determined to have the intent to induce cash or in-kind transactions through nicknames or custom Game mode names, attempts to trade accounts or advertising account trading, cash or in-kind transactions through nicknames, and cash or in-kind transactions using potentially speculative methods or acts determined to have the intent to engage in the same violations.

5.7.    Promotion or advertisement of any content not related to the Game
Any conduct by the User whichthe Company determines to be promoting or advertising any contents that are not related to the Game or the Company, will be subject to penalty.This includes any act that the Company determines to constitute using the Game for the purpose of advertising or a purpose other than the original purposes of the Game, such as for profit, sales, advertising, or promotion.

5.8.    Killing team members
Killing team membersintentionally is prohibited as it interferes with normal team gameplay and penalties may be imposed if killing team members is determined to be intentional and reoccurring.

5.9.    Forming a team (By forming teams outside which is allowed by the selected Game mode)
Intentional teaming up between Users or other teams in ways that the Game is not meant to be playedis an unacceptable behaviour and penalties may be imposed.By creating a team with another Users, who is in violation of these Rules of Conduct such as usage of Unauthorised Programs or Devices, the Users forming such team will be liable to penalties

5.10.    Stalking other Users
Penalties may be imposed if the Usersstalk other Usersin order to interfere with normal gameplay.

5.11.    Publish Personal Information
Penalties may be imposed if the Users publish information that identifies another Users (e.g. disclosing Personal Information or Sensitive Personal Data or Information of other Users to third parties or making it publicly available), which is regarded as an act that violates privacy.

5.12.    Manipulation of match results
Strong penalties may be imposed on the Users found manipulating the results of the Game by unfair means in exchange for cash, goods and/or services.Further, manipulating other Accounts in addition to one’s ownAccount shall also constitute as manipulation andif found or reported, the Users in defaultshall end lose all acquired Virtual Currency and Virtual Items.

5.13.    Stealing other Users’ account
Users may not attempt to or gain access toother Users’ account. If found or reported, the Users shall be banned from the Game and Services and shall lose access to their own Account.

5.14.    Away From Keyboard (“AFK”)
Penalties may be imposed on Users who go AFK while in a match. Being AFK can place other Users at a disadvantage or otherwise undermine the gameplay experience. Users who AFK repeatedly to earn points or other Account related progression or rewards will be penalized with all account progression and items removed.

5.15.    Trade/sell Accounts
Measures will be taken against the act of accessing Accounts that are not in the Users possession and trading or selling the accounts or it’s game data without the Company’s written approval.

5.16.    Disturb business operations
Users who spread false information, abuse the customer service platform, impersonate an employee or conduct any other acts that interferes withthe Company’s normal business operations may be permanently banned from the game depending on the seriousness of the misconduct.

5.17.    Unusual activities in the Game
If any unusual gameplay patterns are detected, measures could be taken against the Account that performed such action, in order to create a fair gameplay environment.

5.18.    Other undefined misconduct 
Any action which is not statedin these Rules of Conduct that negatively impacts the delivery of Services or negatively affects other Usersmay be subject to warning and penalty through careful review of the circumstances.
 

 

6.         Penalty Criteria for Misconduct

6.1.    The forgoing penalty criteria is used to protect the Users’enjoyment while playing the game. For more information, please refer to Clause 10(Frequently asked questions) and Annexure set forth.

6.2.    If the Users fail to comply with these Rules of Conduct, the Usersmay be restricted from using the Service without prior notice in accordance with penalty criteria for misconduct (“Penalty Criteria for Misconduct”).

6.3.    If the Usersviolation goes over the final attempt listed in the Annexureset forth, permanent ban shall apply.

6.4.    If the Users violate any of the criteria listed in the table below and the Users' Accountis listed in rank mode, the Users’ Account may be temporarily or permanently removed from the rank.

6.5.    The game behaviours to which these rulesapply include but are not limited to:

6.5.1.    Types of Malicious Game Cheating: (i) Using game cheats or illegal plug-in programs; (ii) using illegal third-party software; (iii) illegally modifying the Users’ files; (iv) Using unofficial users’ file in the game;(v) using hardware assistance tools that affect game balance; (vi)promoting or selling game cheats in the game; (vii) maliciously exploiting Game’s vulnerability points to gain profits; and (viii) running a "gold-farming" account in a studio.

6.5.2.    Disrupting Game Environment: (i) AFK behaviour;(ii) using uncivilized languages to insult others; (iii) Maliciously spamming chat window with messages; (iv) Maliciously exploiting game bugs that significantly affect the in-Game experiences; and (v)using words that violate national policies and regulations in chat.

6.6.    Anti-cheat statement:
The Game adopts a ‘zero tolerance’ attitude towards cheats. Once the cheating behavior is detected, it will be severely punished, and no appeals for unblocking shallbe accepted. Cheaters will not only be banned, but also regularly listed publicly. The Game's official operations team will continue to optimize the Game’s report and feedback systems, and welcomes everyone to report and complain.
For other types of cheating behaviour within the Game that are not related to Usersmodification, the Companyshall impose punishment according to the severity of the behaviour, such as:
Penalty Types 1: Mute
Punishment Duration:1 day, 3 days, 7 days, or 3650 days
Penalty Types 2: Account Suspension
Punishment Duration:1 day, 3 days, 7 days, or 3650 days
Penalty Types 3: Leaderboard Ban (Also clears the player's ranking points)
Punishment Duration:1 day, 3 days, 7 days, or 3650 days

6.7.    The reporting process in the Game is available for Usersto report any negative behaviour encountered during Game, both within and outside the Game.

6.7.1.    Report Process
The reporting process during Game is as follows:
After entering the Game lobby, (1) click on the floating button, (2) click CUSTOMER FEEDBACK,  (3) choose the category of problems in the toggle list, (4) type the issue title and issue description, (5) upload the photo in the attachment (this step is optional), and (6) click submit to report any inappropriate behaviour.

6.8.    Generally, the company considers the maximum penalty period set forth in this Clause 6 as the most severe penalty for the corresponding action; however, depending on the seriousness of the misconduct, the imposed penalty may become more or less severeincluding legal action taken against the User.

6.9.    The Company may restrict Users from availing the Services if misconduct was found from a specific hardware device in order to maintain fair gaming environment.

6.10.    Any VirtualCurrency, VirtualItems, and other character-related data can be removed if they have been obtained through misconduct; and depending on the seriousness of the misconduct, not only the character data of what has been obtained, but also the User’s entire character data may be deleted.
 

 

7.         Recovery policy
The Company shall not be liable to recover any losses that arise from not following the Rules of Conduct, in-game notices, homepage notices, policies, game systems, etc.
 

 

8.         Operation Policy

8.1.    Diamond(“Diamond”) is a Virtual Currency used to purchase items serviced by the Company. When the Users purchase Diamond, the Users purchase a license to use Diamond to make in-Game purchases. Please note that Diamond has no monetary valueand the Users does not own Diamond. The Users cannot transfer Diamond to other Users, and the Users cannot redeem Diamond for any type of actual currency or fiat money.

8.2.    Please find below other details pertaining to the Diamond:

8.2.1.    “Paid Diamond” refers to Diamond that ispurchased using real-world currency or Diamond that was included in the bundle product. Users can cancel their purchase in accordance with Clause 8.2.5.

8.2.2.    “Bonus Diamond” refers to Diamond that are obtained after completing missions from an event or royal pass in the Game and not purchased with real-world currency. Bonus Diamond is non-refundable and cannot be cancelled.

8.2.3.    Diamond top-up is available through the payment service operated by the third-party platform providers. Users can top up Diamond in the units set by the Company.

8.2.4.    Users can purchase VirtualItems with the amount of Diamond the Users have and Virtual Item prices will be deducted from Diamond immediately after making such purchase.

8.2.5.    Company is not obligated to issue any refunds for Paid Diamond except as required by applicable laws or as permitted by a third-party platform’s refund policy. The request for refunding Paid Diamond must be made directly through the third-party platform, Company will review and process such request consistent with any applicable laws and the refund policy of third-party platform. Payments made with Bonus Diamond cannot be cancelled. However, there may be limitation on cancelling the purchase if the Users falls under one of the following:

8.2.5.1.    If theUsers’Account is banned in violation of the applicable laws, the Terms of Service, Privacy Policy and/or Rules of Conduct;

8.2.5.2.    If the Terms of Service or Rules of Conduct or an applicable purchase condition states it is non-refundable; and/or

8.2.5.3.    If the Diamond is given as a reward for participating in an event or a prize of an event.

8.2.6.    If Users forge, falsify, steals or illegally obtains or uses Diamond, the Users will be penalized.
 

 

9.         Bonus/Gift Code(“Code”) Policy

9.1.    The Company may provide Codes to allow Users to redeem and use skins, including costume skins, weapon skins, and other in-game contents (Collectively, “Contents”) either as free of charge or as paid Contents. “Gift Code” means the Company grants theUsers Codes without any charge, which are used for promotional and marketing purposes. If the Users obtain Codes after participating in an event and/or a tournament, the Company shall consider these Codes as Gift Codes.

9.2.    Users can receive Contents after redeeming Codes from their Accounts. It is strictly prohibited to sell and transfer these Codes under any circumstances.

9.3.    A single Code can only be used once, and after Usersuse/redeem their Codes, they cannot reuse, return, or refund the Codes.

9.4.    The Companyshall not be liable for any damage incurred to the Usersor to third parties if they have acquired Codes through personal sales, trades, or afterof the expiration date.
 

 

10.      Clan Policy

10.1.    Definitions of terms

10.1.1.    “Clan”  is a group in which Users of the Game can exchange information and socialize based on their interest and purpose concerning a specific topic.

10.1.2.    “Leader” shall mean a person who opens, operates, and manages a clan.

10.1.3.    “StandardMember” shall mean a person who joins the relevant clan and uses the clan service.

10.2.    Since a Clan is created for community activities among users within the Service, the responsibility for its operation and maintenance shall lie with the Users themselves.

10.3.    No support is provided for any artificial replacement of Clans.

10.4.    Warning and closing of clans:

10.4.1.    Penalties against inappropriate clan names
These shall be in accordance with Clause 6 “Penalty Criteria for Misconduct” in these Rules of Conduct.

10.4.2.    Penalties against inappropriate clan activities
If any of the following clan activities occur, or if the activities of the Leader of Clan or StandardMembers fails to comply with Clause 6 of these Rules of Conduct, the use of the Service may be restricted without prior notice, appropriate actions may be taken, and the relevant Clan shallbe dismantled depending on the level of misconduct.
Inappropriate Clan activities include but is not limited to:

- Charging subscription fees, etc. to Standard members;

- Mental or physical damages caused by stealing or impersonating the information of another Clan;

- The trademark right or copyright of a third party is violated;

- Clan management has exploitedthe Service or used unauthorized or unlawful programs; or

- The Clan has encouraged or aided any act of exploitation ofthe Service or using unauthorized or illegal programs.

Failure by the Leader of Clan and StandardMembers to comply with the above shallbe penalised in accordance with Clause 6 of this Rules of Conduct.

10.5.    If the Leader of a Clan has dismantled the Clan, the Clan cannot be restored.